Mphasis Limited is conducting Walkin for freshers | Pune

#Pune fresher Candidates Walk-Ins

# Service Desk/ Support Associates (Walk-In)

#Mphasis Limited

Eligibility (Qualification)

• HSC: - Minimum 12 months of Int. voice or 24 months of domestic or non-voice or Non-BPO Work Experience
• SSC + 3 Years of Polytechnic Diploma :- (Experience /Freshers can also apply)
• HSC + 3 Years of Polytechnic Diploma :- (Experience/ Freshers can also apply)
• Graduation - Any Stream :- (Experience/ Freshers can also apply)
• B. Tech/ B.E. Freshers are eligible :- (Current year pass-out Aggregate (%) percentage should be 60% or below 60 %)

Required Skills:

• Basic technical knowledge with good communication skills
• Ready to work in 24/7 work environment
• Operating the computer, OS and Knowledge base navigation 
• Active listening and probing skills
• Analytical skills & Remote desktop skills

Job Responsibilities:
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Job Location: Pune

Walk in Dates : 25th Nov 2016 to 2nd Dec 2016. (No Walk-in on Sunday)

Time: 10:00 AM to 4:00 PM

Venue: Mphasis Limited
EON Free Zone, Cluster C, Ground floor,
Kharadi, Pune - 411 014

Contact Person: Nitin/ Imran