Hitachi Consulting is Hiring for Desktop Support Engineer

#Hydrabad experience Candidates apply here

#Desktop Support Engineer
About the Company:

Hitachi Consulting is the Business Arm of Hitachi Ltd - the 52nd largest company in the World (Forbes 2010), 102 Billion Revenue, 943 Companies and 400 thousand employees worldwide.
With operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. Started in the year 2000, Hitachi Consulting has over 5000 employees globally. Pls. visit www.hitachiconsulting.com for more info.


Job Title: Desktop Support Engineer

Location: Hyderabad

Job Responsibility:

• Answer phones politely, speak clearly and confidently at all times.
• Politely handle customers at all times.
• Log all service desk interactions.
• Follow standard help desk procedures.
• Track and route break-fix incidents and requests and document resolutions.
• Stay current with system information, changes and updates.
• Respond to requests for technical assistance via phone and electronically.
• Document, track and monitor incidents to ensure a timely resolution.
• Research technical problems and consult with appropriate technical or service personnel for follow-up.
• Inform management of recurring problems.
• Stay current with system information, changes and updates

Eligibility Criteria: Any Bachelor's Degree with 1-3 years work experience.

Regards and Thanks
Heeti Chauhan

Or Apply Through below mentioned link:

https://www.naukri.com/job-listings-IT-Service-Operations-Engineer-Hitachi-Consulting-Software-Services-India-Pvt-Ltd-Hyderabad-Secunderabad-0-to-2-years-060916004646?src=cluster&sid=14733831967986&xp=1&qp=software%20engineer&srcPage=s