EMC2 hiring 2+ exp for Client Ops Specialist

#WALKIN_ALERT :- EMC2 hiring 2+ exp for Client Ops Specialist !

WALKIN on 15th November 2016 at 10:00 AM !

Mandatory: 
Excellent Communication (Voice Process )
Flexible working for night shifts

Years of experience: 2 years - 4years


Principle Duties and Responsibilities :-

• Create, perform entitlement check, and update service requests
• Route service requests to appropriate product support teams
• Interface with Global support teams and Field personnel
• Maintains good internal and external customer relationships
• Implement escalation procedures to resolve issues based upon contracted level of service 
• Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
• Performs other duties as required by supervisor 
• Create knowledge articles

Skills:-

• Ability to work in a high-pressure environment
• Ability to work in a team environment
• Intermediate computer literacy and skills 
• Ability to Problem Solve
• Strong Oganizational Skills
• Customer focused
• Excellent written and verbal communication 
• Sense of urgency
• Leadership Skills 
• Ability to work independently

Venue Details:
EMC Corporation| Baghmane World Technology Park, KR Puram Outer Ring Road, Mahadevapura, Doddanekundi, Bangalore 560048