TEKsystems Hiring Freshers for Desktop Support profile

#WALKIN_ALERT : TEKsystems Hiring Freshers for Desktop Support profile !


Walk in on 6th-feb-2017 @ Teksystems - 15 Opening(s)



Top 3 skills:
Knowledge about computer basics, MS office, Configuration of PC
Looking at computer basics, knowledge about OS, Different types of OS, Configurations of OS.
Candidates should have a neutral accent & good converse skills (Listen, understand & fluency), Accent is not required but he/she should not struggle to articulate.

Added advantage
Desktop/Laptops/Printers troubleshooting experience.

Soft skills:

• Flexible to work in agile environment. Motivation to do something, aspirations.
• Eagerness to learn.
• Being accountable for given task
• Customer handling skills:
• No late hanging calls
• Timely resolution of customer issues.
• Focus towards handling flow of calls.
• Basic troubleshooting skills
• Outlook troubleshooting.

Responsibility:

• Supporting chat (75%) and Phone calls (25-30%), They will get 20-25 calls/chat messages. During outage the call flow will be 40/day
• Troubleshooting issues with Email and Microsoft Product Support like Outlook etc.
• Understanding/Hands on experience over Operating systems like Windows Vista, 7, 8.1 and 10 versions.
• Troubleshooting software/hardware related issues. 
• The candidates will be involved in Troubleshooting Issues Related to Email Clients,. Like Outlook, hardware troubleshooting role.

Candidate gets 3 weeks training on: Soft Skills.

There will be dedicated internal trainer for these resources (Managers need 100% attendance during training)

Contact person : Anusha / 7760054213

Venue:-
TEKsystems
Commerce@Mantri, Level 3, No. 12/1 & 12/2
N.S Palya, Bannerghatta Road
BANGALORE,Karnataka,India 560076