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Monday, December 26, 2016

Thomson Reuters Hiring For Freshers

#Hydrabad candidates apply here

#Thomson Reuters Hiring For Freshers

Job Description
Job Role: 
Quality Assurance Analyst

Eligibility: Bachelor’s Degree

Experience: Freshers

Job Location: Hyderabad

Job Profile:
  • Maintain and continuously improve monitoring standards for the contact center.
  • Observe, listen to calls, analyze written communications, and review closed cases/transactions based on monitoring standards, analyzing interactions for service, agent soft skills, content, and accuracy.
  • Provide individual unbiased feedback to employee and or manager in a timely manner, promoting a continuous learning environment.
  • Make continuous improvement recommendations based on monitoring observations.
  • Work in partnership with leadership team to develop agent skills.
  • Prepare and analyze weekly/monthly reports on individual and team performance.
  • Develop and implement programs and processes to ensure that Quality Monitoring program are operating at a strategic level.
  • Build/revise evaluation forms to meet changing program needs.
  • Provide back-up support for WFM agent.
  • Readily have tough conversations and handle objections with agents while maintaining an overall positive atmosphere.
  • Perform additional responsibilities and complete other projects as assigned.

Apply here


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