Thomson Reuters Hiring For Freshers

#Hydrabad candidates apply here

#Thomson Reuters Hiring For Freshers

Job Description
Job Role: Quality Assurance Analyst


Eligibility: Bachelor’s Degree


Experience: Freshers


Job Location: Hyderabad

Job Profile:

• Maintain and continuously improve monitoring standards for the contact center.
• Observe, listen to calls, analyze written communications, and review closed cases/transactions based on monitoring standards, analyzing interactions for service, agent soft skills, content, and accuracy.
• Provide individual unbiased feedback to employee and or manager in a timely manner, promoting a continuous learning environment.
• Make continuous improvement recommendations based on monitoring observations.
• Work in partnership with leadership team to develop agent skills.
• Prepare and analyze weekly/monthly reports on individual and team performance.
• Develop and implement programs and processes to ensure that Quality Monitoring program are operating at a strategic level.
• Build/revise evaluation forms to meet changing program needs.
• Provide back-up support for WFM agent.
• Readily have tough conversations and handle objections with agents while maintaining an overall positive atmosphere.
• Perform additional responsibilities and complete other projects as assigned.

Apply here

https://toc.taleo.net/careersection/2/jobdetail.ftl?job=16001210&src=JB-10100