I. Skills
a. Strong English written and verbal communication skills
b. Good working knowledge of MS Office
c. Typing skill of 40 wpm with 100% accuracy
II. Ability to
a. Multi task in a fast paced environment
b. Operate in the system with the speed and accuracy necessary to meet departmental standards
c. Handle stressful situations
d. Maintain composure in critical situations and communicate clearly with both internal and external customers
III. Demonstrate
a. Passion for delivering great customer experience
b. Strong inter personal & communication skills
c. Excellent listening skills
d. Excellent data accuracy skills
e. Eye for detail
f. Commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Constructive spirit of discontent & mental toughness
b. Practical ideas
c. Pace of implementation & consistency in performance
d. Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
e. Commitment and completion factor
f. Peer respect – establish and maintain cooperative working relationships
g. Creative and analytical problem solvers with a passion for operational excellence
h. Eye for detail
i. Commitment to meet deadlines
a. Strong English written and verbal communication skills
b. Good working knowledge of MS Office
c. Typing skill of 40 wpm with 100% accuracy
II. Ability to
a. Multi task in a fast paced environment
b. Operate in the system with the speed and accuracy necessary to meet departmental standards
c. Handle stressful situations
d. Maintain composure in critical situations and communicate clearly with both internal and external customers
III. Demonstrate
a. Passion for delivering great customer experience
b. Strong inter personal & communication skills
c. Excellent listening skills
d. Excellent data accuracy skills
e. Eye for detail
f. Commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Constructive spirit of discontent & mental toughness
b. Practical ideas
c. Pace of implementation & consistency in performance
d. Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
e. Commitment and completion factor
f. Peer respect – establish and maintain cooperative working relationships
g. Creative and analytical problem solvers with a passion for operational excellence
h. Eye for detail
i. Commitment to meet deadlines
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