#Referral_JOB_ALERT : Amazon hiring CSE/IT Freshers for DevOps profile
#Note:- You can apply directly or can apply through Referral ! both will work
DESCRIPTION
Amazon's Detail Page team is looking for DevOps / Support Engineers (SE) to join their Support Engineering operations. The Detail Page support engineering team is the primary operational owner for the Detail page, which has features and code from 100+ Amazon teams running on it in addition to the team’s own code. These features enable a rich product evaluation experience for our customers WW on all devices and across categories. Given the current architecture and tech operations model, the DP team receives tickets (issues and queries) which are eventually routed to other teams after an analysis of the feature ownership. Our design and architecture meets remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale.
If you are a talented, detail-oriented and enthusiastic support engineer passionate about tier 1 systems support, build productivity tools to eliminate customer pain points, and is enthusiastic about the new cutting edge technology offered to consumers, then this is the right team for you.
Summary of Responsibilities
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
#Note:- You can apply directly or can apply through Referral ! both will work
DESCRIPTION
Amazon's Detail Page team is looking for DevOps / Support Engineers (SE) to join their Support Engineering operations. The Detail Page support engineering team is the primary operational owner for the Detail page, which has features and code from 100+ Amazon teams running on it in addition to the team’s own code. These features enable a rich product evaluation experience for our customers WW on all devices and across categories. Given the current architecture and tech operations model, the DP team receives tickets (issues and queries) which are eventually routed to other teams after an analysis of the feature ownership. Our design and architecture meets remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale.
If you are a talented, detail-oriented and enthusiastic support engineer passionate about tier 1 systems support, build productivity tools to eliminate customer pain points, and is enthusiastic about the new cutting edge technology offered to consumers, then this is the right team for you.
Summary of Responsibilities
- Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer.
- Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
BASIC QUALIFICATIONS
- B.E/B.Tech in Computer Science or a related field
- 0-1 year working experience in a Service support/DevOps related field.
- Must have an understanding of building large-scale systems and application architectures.
- Experience in building dashboards and aggregating metrics
- Business acumen in areas of e-commerce and retail is advantageous
- Solid verbal and written communication skills.
PREFERRED QUALIFICATIONS
- A drive to dig into the details of a system or process to solve customer problems
- Strong working knowledge of Linux operating systems
- Proven success in a fast paced support environment.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
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