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Wednesday, November 30, 2016

Visa is hiring freshers for SW Engineer profile at Bangalore

Genesys eServices Engineer


Image result for visa logoThe Contact Center Technology Solutions is responsible for development, support and monitoring the Visa global Contact Center Platform and Agent applications. The resource identified should have strong knowledge and understanding in Genesys Framework, eServices, Social Media (email, chat, and work item), intelligent workload distribution (iWD) & Agent desktop applications. Will be responsible for both development, support & maintenance of the platform.

Responsibilities:

  • Participate in the development, enhancements, testing and implementation of Genesys eServices, Genesys Framework & routing strategies
  • Participate in business requirements review and build functional & technical design documentation
  • Onsite/Offshore co-ordination answering queries the team members has with consultation with business stakeholders.
  • Provide Production support (Tier 3) as necessary
  • Collaborate with other Genesys engineers in both onshore/offshore locations
  • Business domain experience such as Call Center, Contact Center, Customer Experience, CRM, and Analytics, in the Financial Industry in all areas, i.e. operations, online, and business process and workflow management is a plus.
  • Ability to deliver creative solutions to business problems and consistently delivers high-quality services to customers
  • Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
  • Provide ongoing direction and analysis of trends and opportunities
  • Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones 
  • Open to learn and implement new Contact center technologies
  • Knowledge of Genesys Voice platform or Genesys Reporting is a plus


Nice to have - 

  • Genesys Certifications in the eServices or Genesys Framework
  • Bachelor degree with an emphasis on IS/IT or BA majors or minors;  atleast 3 years of experience in Genesys Contact Center technologies specialization in  Genesys eServices, Social Media (email, chat & work item), Genesys Framework & Routing
  • Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups.
  • Good knowledge in  programming languages such as Java or .Net and understanding of SQL Server or Oracle SQL
  • Solid knowledge in application architecture in Contact Center area and web based applications
  • A team player who places great emphasis on collective achievement within his/her team and who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
  • Good interpersonal and collaboration skills are considered essential to the position 
  • Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors 


Open to work on shifts or on the weekends if necessary

Link for Apply:

http://visa.referrals.selectminds.com/jobs/sw-engineer-15786?et=gqxhMIxR




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