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Monday, November 14, 2016

EMC2 hiring 2+ exp for Client Ops Specialist

#WALKIN_ALERT :- EMC2 hiring 2+ exp for Client Ops Specialist !

Image resultWALKIN on 15th November 2016 at 10:00 AM !

Mandatory: 
Excellent Communication (Voice Process )
Flexible working for night shifts

Years of experience: 2 years - 4years


Principle Duties and Responsibilities :-
  • Create, perform entitlement check, and update service requests
  • Route service requests to appropriate product support teams
  • Interface with Global support teams and Field personnel
  • Maintains good internal and external customer relationships
  • Implement escalation procedures to resolve issues based upon contracted level of service 
  • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
  • Performs other duties as required by supervisor 
  • Create knowledge articles
Skills:-
  • Ability to work in a high-pressure environment
  • Ability to work in a team environment
  • Intermediate computer literacy and skills 
  • Ability to Problem Solve
  • Strong Oganizational Skills
  • Customer focused
  • Excellent written and verbal communication 
  • Sense of urgency
  • Leadership Skills 
  • Ability to work independently
Venue Details:
EMC Corporation| Baghmane World Technology Park, KR Puram Outer Ring Road, Mahadevapura, Doddanekundi, Bangalore 560048


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