Technical Training Content Developer
India Standard Time
- Job ID
- 51539
- Department
- Technical Support
- Location
- IN-Pune
- Posting date
- 9/27/2016 12:24:00 AM
- Remote base
- ..
India Standard Time
- Job ID
- 51539
- Department
- Technical Support
- Location
- IN-Pune
- Posting date
- 9/27/2016 12:24:00 AM
- Remote base
- ..
Job description
Company description
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Job summary
The Red Hat Customer Experience and Engagement (CEE) organization is seeking a Technical Training Content Developer to design and establish training content about the configuration, troubleshooting, and usage of Red Hat enterprise products and solutions for associates, partners, and customers. In this role, you will collaborate with subject matter experts, technical support staff, and support product managers, and partner with training content managers to develop specifications for course content, prepare lesson plans, and ensure materials are applicable and reflective of current product features. As a Technical Training Content Developer, you'll also develop traditional and virtual self-service training content for technical CEE associates that focuses on soft skills, tools, internal processes, and customer support workflow.
The Red Hat Customer Experience and Engagement (CEE) organization is seeking a Technical Training Content Developer to design and establish training content about the configuration, troubleshooting, and usage of Red Hat enterprise products and solutions for associates, partners, and customers. In this role, you will collaborate with subject matter experts, technical support staff, and support product managers, and partner with training content managers to develop specifications for course content, prepare lesson plans, and ensure materials are applicable and reflective of current product features. As a Technical Training Content Developer, you'll also develop traditional and virtual self-service training content for technical CEE associates that focuses on soft skills, tools, internal processes, and customer support workflow.
Primary job responsibilities
- Develop middleware and other technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competencies
- Consult with various teams within the Customer Experience & Engagement organization on training best practices, learning objectives, and general training strategies
- Work with other content developers to develop improved developer processes, tooling and QA testing as needed
- Create lab-based training using a virtual lab environment as well as content development tooling
- Review previously published modules and update based on current learner needs
- Collaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topics
- Develop middleware and other technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competencies
- Consult with various teams within the Customer Experience & Engagement organization on training best practices, learning objectives, and general training strategies
- Work with other content developers to develop improved developer processes, tooling and QA testing as needed
- Create lab-based training using a virtual lab environment as well as content development tooling
- Review previously published modules and update based on current learner needs
- Collaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topics
Required skills
- Bachelor's degree in computer science, engineering, or business
- Knowledge and working experience with Middleware technologies such as EAP, Fuse and Red Hat Mobile Application Platform
- Knowledge and working experience with devops technology
- Ability to design, create, and organize training content into traditional classroom and eLearning modalities
- Experience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plus
- Extensive knowledge of Red Hat's product portfolio and open source software
- Experience in a support organization strongly preferred
- Outstanding interpersonal communication skills and and cross-functional relationship building skills
- Creative, self-motivated, and capable of working independently as well as part of a globally distributed team without daily supervision
- Experience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
- Bachelor's degree in computer science, engineering, or business
- Knowledge and working experience with Middleware technologies such as EAP, Fuse and Red Hat Mobile Application Platform
- Knowledge and working experience with devops technology
- Ability to design, create, and organize training content into traditional classroom and eLearning modalities
- Experience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plus
- Extensive knowledge of Red Hat's product portfolio and open source software
- Experience in a support organization strongly preferred
- Outstanding interpersonal communication skills and and cross-functional relationship building skills
- Creative, self-motivated, and capable of working independently as well as part of a globally distributed team without daily supervision
- Experience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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